Cruise with Confidence and Lift & Shift Terms & Conditions
Celebrity Cruises’ (“CEL”) “Cruise With Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before 30 September, 2020, for cruises sailing between June 12, 2020 and May 4, 2022, to cancel their cruise up to 48 hours prior to the vacation start date and have the option to either (i) receive a Future Cruise Credit equal to the full amount of the cruise fare the guest paid for their cruise, or (ii) move their booking to an eligible alternate sailing and receive our “best price guarantee” for the re-booked sailing, or (iii) opt in for our “best price guarantee” on their current sailing.
“Eligible alternate sailing” means a booking in the same stateroom category sailing with Celebrity Cruises on the same product (itinerary) and cruise length scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year. For those sailings, Celebrity Cruises will protect the guest’s original price and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before 30 September, 2020. Only existing bookings on holiday sailings may be moved to alternate holiday sailing dates.
If our “best price guarantee” results in a decrease in the guest’s cruise fare inside final payment, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the eligible alternative sailing.If our “best price guarantee” results in a decrease in the guest’s cruise fare outside final payment, the difference will be provided in a rate adjustment.
“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through Celebrity. If the guest chooses to move their booking to an eligible sailing in the subsequent year, any penalties previously assessed based on the prior sailing’s penalty schedule will follow the booking to the new sailing.
The Future Cruise Credit portion of the “Cruise With Confidence” program will only apply to bookings for named guests for which cruise fares have been paid in full. If the guest opts to cancels his/her cruise, a Future Cruise Credit (FCC) will be issued for the cruise fare amounts paid to the cruise line. The FCC is non-transferrable and may not be redeemed for cash. The FCC’s value may be applied toward the cruise fare due on a new booking, on Celebrity for a sailing that is the later of on or before December 31, 2021, or 12 months after the date that the guest cancelled their original sailing.
All bookings are subject to availability at the time of the request. If not used on or before the expiration date, the FCC will automatically expire and have no cash value. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities (if applicable) for the new booking.
Program does not apply to chartered sailings or contracted group bookings. The following price programs are excluded from Best Price Guarantee and Lift and Shift; TA rates, Interline, TAFF, Trade Partner Exclusives, EMP / EMP family fares, Family & Friend rates, large group rates quoted via Siebel, Select Agent fares, Opaque Fares, All Net Rates (deep discount, tactical nets and Net Rate with perks), Casino Rates, Perishable/Strategic Certificate (offer), Casino fares, Seminar at Sea.
Celebrity Cruises reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn at any time without notice. ©2020 Celebrity Cruises Inc. Ship’s registry: Malta and Ecuador.