From the moment you book, we go the extra mile to make your Celebrity Cruises® holiday special. It’s the little things that make all the difference – whether that’s our helpful staff greeting you by name or your favourite dessert appearing after dinner. Our world is out of this world, and here’s why...


The perfect ratio, 2:1. We're always on hand to help.

Intuitive yet unobtrusive. On your cruise ship there is one member of staff for every two guests, and each one is there to ensure every aspect of your holiday is perfect…whether you’re dining, relaxing or exploring. That’s the Celebrity difference.


Our staff are attuned to your every need and happy to help.

  • Butlers & Attendants

    Our staterooms come with a dedicated attendant, and our Suites come with a Personal Butler who will be only too pleased to assist. You’re on holiday, so let us do the hard work.

  • Poolside Pampering

    When you’re taking a break from taking a dip, our Pool Butlers are on hand to pass you a chilled towel, fetch your favourite drink and generally keep everything ship shape.

  • Sommeliers

    With over 200 sommeliers across the fleet, we'll be more than happy to pair your wine with every meal. Don’t be surprised when a sommelier remembers you by name, as well as your favourite wine.

  • Destination Concierge

    Call upon our Destination Concierge and make the most of your time shoreside with their insider tips and recommendations. Explore like a local and take home lifelong memories.

  • Guest Relations Manager

    We have a dedicated Guest Relations Manager to make your holiday completely hassle-free. From lost and found, to advising on the ship’s daily activity programme, they will take care of everything.


Is there anything else we can we do for you?

  • 24 Hour Room Service

    When you're in the mood to relax in the comfort of your stateroom, take advantage of 24 hour room service. Enjoy a leisurely continental breakfast on your balcony, or an intimate evening meal together as the sun sets. What's more, it's free of charge 6am-11pm. 

  • Mobility & Accessibility

    Our ships have been optimised to offer accessibility and comfort to all guests, including those with restricted mobility, medical needs, dietary requirements and visual or hearing impediments. We want everyone to have the holiday of a lifetime.

  • Book with ease & convenience

    Outstanding service isn’t just found onboard your ship. Our UK-based call centre and online booking process are highly rated by guests, and we are ready to assist you with any questions you might have before and after you book your Celebrity cruise.

Exclusive services for guests of The Retreat®

In addition to our knowledgeable, personalised and genuine service, Retreat guests will also enjoy the services of a team of butlers, attendants, and concierges to ensure you never have to lift a finger on holiday. 

  • Dedicated Butler 
  • Dedicated Pre-Cruise Concierge
  • Onboard Retreat Concierge
  • Priority luggage delivery
  • Priority check-in, departure and port tendering/boarding
  • Reserved theatre seating on evening chic nights