Any pre-cruise purchases made through My Cruise Planner on sailings that were scheduled to depart on or before April 10, 2020, will receive a full refund back to the original form of payment. For sailings scheduled to depart April 11–May 11, 2020, you can elect to receive a 125% onboard credit to be used on a future sailing, or you can receive a 100% refund back to the original form of payment. Visit https://cruiseplanneroffer.questionpro.com/ to elect the onboard credit. To receive the onboard credit offer, you must elect to receive it by April 8, 2020. After this date, you will automatically receive a full refund to the original form of payment. You can expect an automated email for each product category purchased including: Shore Excursions, Speciality Dining, Beverage Packages, Internet Packages, Photo, Casino, and Hollywood Hot Glass Class. Product cancellations may not be processed at the same time; therefore, you may receive multiple cancellation confirmations. If you choose a 100% refund, you will receive it within 10 business days from the time of confirmation. We are working diligently to process all refunds as quickly as possible.